Undeniably, patient advocates are skilled at representing their organization and being an ambassador for the organization’s brand. In addition, the patient advocate also manages valuable data that can be used to inform and drive an organization’s patient experience strategy. In many cases, the patient advocate’s role, expertise and data are not used to its fullest potential.
Striving for Zero IV Pump Errors: A Unique Approach
After noting an increased trend in IV pump events, a Failure Mode Effects Analysis (FMEA) was conducted to ...
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Most Recent Videos
Closing the Loop with Peer Review
Summary: Do you ever struggle to ensure that there’s follow-through on your peer review recommendations? Gundersen Health System, a teaching hospital with multiple regional sites, faced that exact
Safety First: A Journey to Developing a Workplace Violence Prevention Program
Workplace violence is a highly complex issue, and one that is top-of-mind for healthcare organizations as they look to improve safety for all staff and patients. Many organizations have developed work
Implementing Root Cause Analysis and Action: Learnings from the journey
In 2015, Ochsner Health System embarked on a journey to change the way they conduct Root Cause Analyses. In this presentation, Jessica Behrhorst will share Ochsner's journey implementing RCA2.
Improving your Reporting Culture - RL Connections Virtual
We all know that the only way we can fix something is if we understand what is wrong with it. Our incident-reporting system is no different. Relying on front-line staff to voluntarily report adverse e
RL6:Risk for Quality in Cardiac Arrest and Rapid Response Events - RL Connections Virtual
In this presentation, UC San Diego Health will share how they leverage RL6:Risk to improve the Code Blue/Rapid Response process. The system has two main acute care locations, Hillcrest and La Jolla. U
Infrastructure to enhance leadership use of RL Risk data - RL Connections Virtual
After two years of use of the RL6:Risk module, reporting rates at Duke University Health System were steady and aggregate reports were being used mostly by Patient Safety to report trends and patterns
The Voice of the Patient
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HIPAA Events in RL6
Join us for a webinar about how McFarland Clinic utilizes electronic reporting to submit HIPAA incidents and their journey migrating from a "homegrown" system and paper-based process to RL.
ECRI's Top 10 Patient Safety List
This session will review each of the top 10 patient safety concerns as well as suggested risk mitigation strategies for healthcare organizations to address these concerns by ECRI Institute.
Peer Review Implementation in a Large Multi-Facility Healthcare System
The building, educating, and implementation of RL6:PeerReview in a large, not-for-profit system. Transition of an old paper process to a more effective and efficient electronic process.
Mitigating Risk Through Infection Prevention
Here's what you're going to learn about: Interconnectivity between Risk & Infection; Interconnectivity between Quality & Infection; The enhanced effectiveness when their synergies have coalesced.
Sprinkling Pixie Dust on Patient Experience
This webinar will assist in understanding healthcare's unique customer mix, explain how to listen to the unmet need and establish behavioral expectations for front-line staff by using these methods.
Components of a Successful Patient Experience Strategy
There are many approaches to improve the patient experience. A combination of strategies executed effectively and consistently are needed to achieve sustainable improvements.
Using Reporting Data During EPIC Implementation to Drive Improvements in Patient Safety
Learn how simple changes were made to allow tracking of incidents related to the implementation of the new EHR including the impact of new workflow changes.
A Proactive Approach to Patient Advocacy
Learn how Memorial Healthcare in Owosso, Michigan developed, implemented, and maintained process improvement through their Speak Up initiative. The initiative resulted in a 600% increase in reporting.
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In this webinar, learn how SCL Health used the “zero harm” HRO mindset to identify potential hazards, proactively prevent incidents, and reduce serious employee and patient safety events by 50 percent
Putting Prevention First
WRHA's journey before Risk Register to their implementation experience with RL. Attendees will hear how WRHA is currently using Risk Register and what’s in store for its future.
Improving Safety Takes 15 Minutes a Day!
Bassett Medical Center embarked on developing a safety huddle structure and system that employed a number of novel approaches in order to encourage and sustain engagement and accountability.
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Closing Communication Loops