Undeniably, patient advocates are skilled at representing their organization and being an ambassador for the organization’s brand. In addition, the patient advocate also manages valuable data that can be used to inform and drive an organization’s patient experience strategy. In many cases, the patient advocate’s role, expertise and data are not used to its fullest potential.
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After noting an increased trend in IV pump events, a Failure Mode Effects Analysis (FMEA) was conducted to ...
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