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Improving Patient Outcomes and Experience

April 6, 2016


The Agency for Healthcare Research and Quality tells patients that "The best way you can help to prevent errors is to be an active member of your health care team. That means taking part in every decision about your health care. Research shows that patients who are more involved with their care tend to get better results.” The Joint Commission encourages patients to be active participants through its SPEAK UP Campaign.

But what exactly can the family do to be part of the team? How can they better understand their role in the patient's safety such as reducing falls, medication errors and hospital-acquired infections? Attend this webinar to learn how to communicate with families to make their presence work for you.

Participants will learn how to:

  • Talk about patient safety with patients and their families to help ensure the best outcomes
  • Teach patients’ guests about safety including falls, infections, medication safety, surgery safety and health literacy
  • Reduce readmissions and injuries through clear, critical communication
  • Get tips to develop a Patient Safety Advisory Council in your facility and learn how to choose the best representatives


Selected as one of Modern Healthcare’s 100 Most Powerful People in Healthcare of 2009 and a Fellow of the AHA’s Patient Safety Leadership Training, Ilene Corina is a nationally recognized advocate for patient safety. She is the president and founder of PULSE of New York, a grassroots patient safety advocacy group that was formed in 1997. She runs support groups for survivors of medical injuries and develops patient safety programs for medical professionals and consumers of healthcare.

Ms. Corina has appeared as a patient-safety expert on CNN, Fox News and other television and radio news shows, and is a popular lecturer and author. She discusses the patient’s role in patient safety and the changing culture to form partnerships to improve outcomes. She also helps healthcare professionals work with patients and their families after a medical injury or death has occurred, and has developed curriculum on disclosure of medical errors.

Ms. Corina is a board member of the Joint Commission and the National Patient Safety Foundation, and has won numerous awards, including the 2010 MITSS HOPE award, presented by RL Solutions.

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