Patient Experience continues to be a critical priority for healthcare organizations around the country. While there are many approaches to enhance an organization's patient experience, focusing on culture has emerged as a key strategy that leads to sustained results far beyond HCAHPS scores.
Attend this session to explore the relationship between organizational culture and patient experience and to learn specific strategies that healthcare leaders can use to unleash a culture of service and empathy.
This webinar will offer the following key objectives:
- Define organizational culture.
- Discuss the relationship between organizational culture and patient experience.
- Share tactics to sustain a culture of empathy.
Carol Santalucia, MBA
President, Santalucia Group LLC