×

Watch the on-demand webinar!

First Name
Last Name
Thank you!
Error - something went wrong!

How Organizational Culture Impacts the Patient Experience

April 6, 2016

Summary

Patient Experience continues to be a critical priority for healthcare organizations around the country. While there are many approaches to enhance an organization's patient experience, focusing on culture has emerged as a key strategy that leads to sustained results far beyond HCAHPS scores.

Attend this session to explore the relationship between organizational culture and patient experience and to learn specific strategies that healthcare leaders can use to unleash a culture of service and empathy.

This webinar will offer the following key objectives:

  • Define organizational culture.
  • Discuss the relationship between organizational culture and patient experience.
  • Share tactics to sustain a culture of empathy.

Speaker

Carol Santalucia, MBA
President, Santalucia Group LLC

Previous Video
The Role of the Patient Experience in Value-Based Purchasing
The Role of the Patient Experience in Value-Based Purchasing

Changes in the healthcare setting are nothing new. Healthcare providers of all levels must do three things ...

Next Video
Declan Donoghue Collaborative Care Program
Declan Donoghue Collaborative Care Program

Collaboration among healthcare providers is critical to making diagnoses in children with undiagnosed compl...