Using Quick Submit to Optimize Experiences for Frontline Staff

December 13, 2018 RL Team

Barnes-Jewish hospital reduced their average safety event entry time from 14 minutes to 6 minutes, after implementing the RL Software. Learn how the team customized RL’s Quick Submit form to create a better experience for frontline staff and delivered incredible results. 


Staff at Barnes-Jewish Hospital, a 1,386 bed teaching hospital in St. Louis, Missouri, were concerned with the length of time it was taking staff to enter safety events into their previous incident reporting software. The initial experience was cumbersome and lead to near-miss events not being reported at all. Initially, Barnes-Jewish noticed that on average it would take staff 14 minutes to enter a safety event amounting to 4000 hours, and costing the Hospital approximately $110,000 each year. For a hospital listed on the elite honor roll of best hospitals by U.S. News & World Report for 24 consecutive years, this was unacceptable.

Casey Engel, Project Coordinator, Risk Management, and Katie Wallis, Manager, Patient Safety, Risk Management, and Clinical Compliance at Barnes-Jewish Hospital were tasked with implementing RL’s software solution in an effort to alleviate this time issue. The belief was that RL’s Quick Submit form would make it easier for residents and front-line staff to enter safety events, and reducing this burden would result in more time with patients and less duplicative work.

Six months after implementation, this hypothesis was proven correct. The average safety event entry time at Barnes-Jewish Hospital plummeted from 14 minutes to 6 minutes. Here are 4 takeaways from their webinar “The Value of Customization: Using Quick Submit to Optimize Experiences for Frontline Staff”:

  1. Barnes-Jewish Hospital prepared for the Quick Submit implementation by weighing the pros and cons. Pros included reduced entry time, increased reporting, cost savings and a reduction in the number of “clicks”. Cons were additional fields for File Managers and potentially increased time spend on File Manager Review.

  2. They reversed the order in the Quick Submit form in order to reduce the amount of incorrectly categorized locations and eliminated extra fields in order to create a simple single page view.

  3. They created a new process flow approval process as well as workflow on how to communicate the new Quick Submit layout and purpose to residents and frontline staff via meetings and emails.

  4. The future of Quick Submit includes an interface between EPIC & RL Solutions software that directs caregivers to the Quick Submit form where the patient demographics are pre-populated.

At the conclusion of this informative presentation, several excellent questions were posed by webinar attendees, shining a light upon additional key data. Learn how soon to introduce Quick Submit forms post-implementation, how to integrate this new form into the existing file manager scope, and so much more.

 

A recording of this webinar is available on-demand now: 

http://resources.rlsolutions.com/webinars/wbnr-using-quick-submit-to-engage-frontline-staff-nov-webinar.

Interested in learning more on how to utilize the Quick Submit Form for your organization? Or see how other RL features can benefit you? Book a demo to see it in action!

 

Previous Article
Getting Buy-In for Your Quality Initiatives and Building a Strong Team
Getting Buy-In for Your Quality Initiatives and Building a Strong Team

You have a great new patient safety and quality initiative you’d like to start at your organization – one y...

Next Article
Infection Prevention: A Job for Everyone
Infection Prevention: A Job for Everyone

For this year’s International Infection Prevention Week, the focus is on shifting the mindset toward an und...