Improve patient experience and service recovery with software that captures and organizes feedback from your staff, patients and their families. Capture, organize, manage and analyze complaints and compliments in one place. Use opportunities for improvement to enhance your patients experience with RLDatix Feedback.
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Advancing patient safety worldwide: Q&A with Drs. Tim McDonald and Darren Kilroy
Advancing patient safety worldwide: Q&A with Drs. Tim McDonald and Darren Kilroy
Healthcare Quality and Risk Departments Teaming Up for Safer Care
Healthcare quality and risk departments work together to provide safest care possible.
You have a great new patient safety and quality initiative you’d like to start at your organization – one you think could benefit many. What do you need to get started?
Barnes-Jewish hospital reduced their average safety event entry time from 14 minutes to 6 minutes, after implementing the RL6 and creating a Quick Submit form.
For this year’s International Infection Prevention Week, the focus is on shifting the mindset toward an understanding that infection prevention is everyone's responsibility.
There’s no doubt that IT has improved healthcare initiatives and enhanced the care that patients receive - from automating processes, improving data collection and enhancing the patient experience.
In early 2018, the team at McLaren Health discovered that fear of punitive actions was one of the single biggest actors discouraging staff from event reporting. So they set out to change the culture.
What do you do when some of the most common bacteria are also the most resistant to treatment?
As healthcare processes become more digital, there’s been a renewed focus on human interaction.
Training 30 percent more people. Implementing 30 percent more projects. Achieving 30 percent measurable improvement. For Memorial Medical Center this is a recipe to quality improvement.
As the expectation around patient experience grows, health systems must look to juggle the different demographics and cater to all patients’ needs.
How can hospitals and health systems get insights into risks, prevent patient harm and development intervention protocols more effectively? By tossing out checklists in favor of a bird’s eye view.
What happens when there are no antibiotics left that work? Learn how organizations in Australia and New Zealand are tackling that question through antimicrobial stewardship.
Bryan Health was always attuned to how event reviews could help them meet their patient safety goals - learn the tools and strategies they used to make it a reality.
Peer reviews have shifted to transform an intimidating process into one that focuses on shared learning rather than individual blame. Along the way, the technology that supports them has changed too.
A rigorous education plan to engage staff with the RL Suite helps Memorial Health System show staff that their feedback & efforts are important to the ultimate goal of creating the safest environment
The patient safety and patient relations teams from Duke University Health System share their ongoing journey to bring departments together in the pursuit of the highest quality care.
An expert from Children's Hospital Los Angeles shares how the hospital builds a strong community around patient safety, Just Culture and how RL6 software factors in to those goals.
It goes without saying that every patient going through the healthcare system has unique needs and wants.The question becomes, how can healthcare design the process of providing patient experience?
The looming shortage of family physicians is pushing healthcare professionals to plan for a future where access to primary care will be more difficult. Take a deep dive into the physician shortage.