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Are We Closer to Providing Patient Experience?
It goes without saying that every patient going through the healthcare system has unique needs and wants.The question becomes, how can healthcare design the process of providing patient experience?
Lessons from Mass. Eye & Ear: Engaging Staff with RL Office Hours
To engage staff and promote use of the RL system, Mass. Eye & Ear started office hours to create an open forum for questions and learning.
Need An Extra Set of Hands? Learn About Remote System Optimization
Do you sometimes wish you had an extra set of hands? Our Remote System Optimization services might just be the solution you've been looking for.
It's Never Too Late (or Early) To Build a Learning Culture
Learning and change are partners in the evolution of healthcare. There are lots of ways to build a learning culture - from the complexity of a root cause analysis to having open conversations.
Doctor Drain: A Risk and Quality Perspective on the Primary Physician Shortage
The looming shortage of family physicians is pushing healthcare professionals to plan for a future where access to primary care will be more difficult. Take a deep dive into the physician shortage.
Things We Read and Loved: Change in Healthcare
Building trust. Harnessing the power of technology. Creating sustainable improvement. According to this month's readings, the future of healthcare is change.
Get Planning for Patient Safety Awareness
Though it feels like 2018 has just started, we know that planning is well underway for programming for Patient Safety Awareness Week to get staff engaged with your patient safety priorities.
Spotlight: A HUB-tastic Year in Review
2017 has been an amazing year for our online community, RL HUB! Here's a round up of our top content and favorite moments.
A New Era for Healthcare?
As 2018 quickly approaches, healthcare remains an industry poised for even more change, prompting the question: what is next for healthcare? We dive in to the concept of Era 3.
Things We Read and Loved: The Digital Patient Experience
Two of this month's readings took us on a deep-dive into technology's potential to transform patient experiences - and one takes us back to a critical skill that no technology could ever replace.
Making the Problem Human: Journey to Workplace Violence Prevention
Healthcare is one of the most high-risk environments when it comes to workplace violence. Many organizations are working to change that and encourage staff to report their experiences.
Reach new heights with Remote System Optimization
Things We Read and Loved: What's Your Language of Care?
We all give and receive care differently. This month's Things We Read and Loved is inspired by the strengths everyone brings to healthcare and how they contribute to safe, quality care.
Things We Read and Loved: Incident Reporting
Next week is Canadian Patient Safety Week. Since we already have reporting on our minds, we decided to theme this months readings around reporting and how it enhances quality of care.
Three Lessons About Workplace Violence Prevention
According to an article in the New England Journal of Medicine (NEJM), between 2011 and 2013, the number of workplace assaults in the US averaged 24,00 annually.
Why You Should Infuse Human Factors in Your RCA Process
Running an effective root cause analysis (RCA) is an ongoing challenge for healthcare organizations, however recent research has generated new insights on ways it can be optimized.
On the Frontlines of Quality Care
A collection of stories from healthcare organizations on their quality initiatives
The Voice of the Patient
Patients have a unique perspective on healthcare. Including their perspectives and voices can bring much-needed insight into healthcare practices, and with a little structure, can mean that healthcare
Strategies to Boost Event Reporting
Finding the Right Healthcare Quality Software