Patient Experience

  • Spotlight: A HUB-tastic Year in Review

    Spotlight: A HUB-tastic Year in Review

    2017 has been an amazing year for our online community, RL HUB! Here's a round up of our top content and favorite moments.

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  • A New Era for Healthcare?

    A New Era for Healthcare?

    As 2018 quickly approaches, healthcare remains an industry poised for even more change, prompting the question: what is next for healthcare? We dive in to the concept of Era 3.

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  • Things We Read and Loved: The Digital Patient Experience

    Things We Read and Loved: The Digital Patient Experience

    Two of this month's readings took us on a deep-dive into technology's potential to transform patient experiences - and one takes us back to a critical skill that no technology could ever replace.

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  • Making the Problem Human: Journey to Workplace Violence Prevention

    Making the Problem Human: Journey to Workplace Violence Prevention

    Healthcare is one of the most high-risk environments when it comes to workplace violence. Many organizations are working to change that and encourage staff to report their experiences.

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  • Root cause analysis: An essential tool for healthcare

    Root cause analysis: An essential tool for healthcare

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  • Reach new heights with Remote System Optimization

    Reach new heights with Remote System Optimization

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  • Things We Read and Loved: What's Your Language of Care?

    Things We Read and Loved: What's Your Language of Care?

    We all give and receive care differently. This month's Things We Read and Loved is inspired by the strengths everyone brings to healthcare and how they contribute to safe, quality care.

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  • Things We Read and Loved: Incident Reporting

    Things We Read and Loved: Incident Reporting

    Next week is Canadian Patient Safety Week. Since we already have reporting on our minds, we decided to theme this months readings around reporting and how it enhances quality of care.

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  • Three Lessons About Workplace Violence Prevention

    Three Lessons About Workplace Violence Prevention

    According to an article in the New England Journal of Medicine (NEJM), between 2011 and 2013, the number of workplace assaults in the US averaged 24,00 annually.

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  • Why You Should Infuse Human Factors in Your RCA Process

    Why You Should Infuse Human Factors in Your RCA Process

    Running an effective root cause analysis (RCA) is an ongoing challenge for healthcare organizations, however recent research has generated new insights on ways it can be optimized.

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  • On the Frontlines of Quality Care

    On the Frontlines of Quality Care

    A collection of stories from healthcare organizations on their quality initiatives

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  • The Voice of the Patient53:41

    The Voice of the Patient

    Patients have a unique perspective on healthcare. Including their perspectives and voices can bring much-needed insight into healthcare practices, and with a little structure, can mean that healthcare

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  • Strategies to Boost Event Reporting

    Strategies to Boost Event Reporting

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  • Finding the Right Healthcare Quality Software

    Finding the Right Healthcare Quality Software

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  • Case Study: RL in Children's Hospitals

    Case Study: RL in Children's Hospitals

    When children's hospitals reach their goals, we've reached ours.

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  • Things We Read and Loved: Big Ideas

    Things We Read and Loved: Big Ideas

    This month we're taking a step away from our every-day lives to think big - really big. Here are three transformative projects that harness innovation to create change. 

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  • Case Study: Providence Hospitals

    Case Study: Providence Hospitals

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  • Case Study: Lehigh Valley Health Network

    Case Study: Lehigh Valley Health Network

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  • Case Study: Bridgepoint Health

    Case Study: Bridgepoint Health

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  • Gain better patient insight with Feedback software

    Gain better patient insight with Feedback software

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