Patient Experience

  • Peer Review's Role in Safety and Quality

    Peer Review's Role in Safety and Quality

    Peer reviews have shifted to transform an intimidating process into one that focuses on shared learning rather than individual blame. Along the way, the technology that supports them has changed too.

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  • Educating for Engagement: RL6 Learning for Staff

    Educating for Engagement: RL6 Learning for Staff

    A rigorous education plan to engage staff with RL6 helps Memorial Health System show staff that their feedback and efforts are important to the ultimate goal of creating the safest environment.

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  • Are We Closer to Providing Patient Experience?

    Are We Closer to Providing Patient Experience?

    It goes without saying that every patient going through the healthcare system has unique needs and wants.The question becomes, how can healthcare design the process of providing patient experience?

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  • Lessons from Mass. Eye & Ear: Engaging Staff with RL Office Hours

    Lessons from Mass. Eye & Ear: Engaging Staff with RL Office Hours

    To engage staff and promote use of the RL system, Mass. Eye & Ear started office hours to create an open forum for questions and learning.

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  • Need An Extra Set of Hands? Learn About Remote System Optimization

    Need An Extra Set of Hands? Learn About Remote System Optimization

    Do you sometimes wish you had an extra set of hands? Our Remote System Optimization services might just be the solution you've been looking for.

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  • It's Never Too Late (or Early) To Build a Learning Culture

    It's Never Too Late (or Early) To Build a Learning Culture

    Learning and change are partners in the evolution of healthcare. There are lots of ways to build a learning culture - from the complexity of a root cause analysis to having open conversations.

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  • Doctor Drain: A Risk and Quality Perspective on the Primary Physician Shortage

    Doctor Drain: A Risk and Quality Perspective on the Primary Physician Shortage

    The looming shortage of family physicians is pushing healthcare professionals to plan for a future where access to primary care will be more difficult. Take a deep dive into the physician shortage.

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  • Things We Read and Loved: Change in Healthcare

    Things We Read and Loved: Change in Healthcare

    Building trust. Harnessing the power of technology. Creating sustainable improvement. According to this month's readings, the future of healthcare is change.

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  • Get Planning for Patient Safety Awareness

    Get Planning for Patient Safety Awareness

    Though it feels like 2018 has just started, we know that planning is well underway for programming for Patient Safety Awareness Week to get staff engaged with your patient safety priorities.

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  • Spotlight: A HUB-tastic Year in Review

    Spotlight: A HUB-tastic Year in Review

    2017 has been an amazing year for our online community, RL HUB! Here's a round up of our top content and favorite moments.

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  • A New Era for Healthcare?

    A New Era for Healthcare?

    As 2018 quickly approaches, healthcare remains an industry poised for even more change, prompting the question: what is next for healthcare? We dive in to the concept of Era 3.

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  • Things We Read and Loved: The Digital Patient Experience

    Things We Read and Loved: The Digital Patient Experience

    Two of this month's readings took us on a deep-dive into technology's potential to transform patient experiences - and one takes us back to a critical skill that no technology could ever replace.

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  • Making the Problem Human: Journey to Workplace Violence Prevention

    Making the Problem Human: Journey to Workplace Violence Prevention

    Healthcare is one of the most high-risk environments when it comes to workplace violence. Many organizations are working to change that and encourage staff to report their experiences.

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  • Root cause analysis: An essential tool for healthcare

    Root cause analysis: An essential tool for healthcare

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  • Reach new heights with Remote System Optimization

    Reach new heights with Remote System Optimization

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  • Things We Read and Loved: What's Your Language of Care?

    Things We Read and Loved: What's Your Language of Care?

    We all give and receive care differently. This month's Things We Read and Loved is inspired by the strengths everyone brings to healthcare and how they contribute to safe, quality care.

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  • Things We Read and Loved: Incident Reporting

    Things We Read and Loved: Incident Reporting

    Next week is Canadian Patient Safety Week. Since we already have reporting on our minds, we decided to theme this months readings around reporting and how it enhances quality of care.

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  • Three Lessons About Workplace Violence Prevention

    Three Lessons About Workplace Violence Prevention

    According to an article in the New England Journal of Medicine (NEJM), between 2011 and 2013, the number of workplace assaults in the US averaged 24,00 annually.

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  • Why You Should Infuse Human Factors in Your RCA Process

    Why You Should Infuse Human Factors in Your RCA Process

    Running an effective root cause analysis (RCA) is an ongoing challenge for healthcare organizations, however recent research has generated new insights on ways it can be optimized.

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  • On the Frontlines of Quality Care

    On the Frontlines of Quality Care

    A collection of stories from healthcare organizations on their quality initiatives

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