Making the Problem Human: Journey to Workplace Violence Prevention

November 17, 2017

Healthcare is one of the most high-risk environments when it comes to workplace violence. Many organizations are working to change that and encourage staff to report their experiences.

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Things We Read and Loved: The Digital Patient Experience
Things We Read and Loved: The Digital Patient Experience

Two of this month's readings took us on a deep-dive into technology's potential to transform patient experi...

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Implementing Root Cause Analysis and Action: Learnings from the journey
Implementing Root Cause Analysis and Action: Learnings from the journey

In 2015, Ochsner Health System embarked on a journey to change the way they conduct Root Cause Analyses. In...