Using Healthcare IT to Collect Patient Experience Data at Point-of-Care in Real Time

February 8, 2019 RL Team

A recent Healthcare IT News article addressed the technology shortfalls in hospitals focused on developing a better patient experience. A sensible approach has been identified, but the tools to take appropriate action are lacking.

A new report from Chilmark Research polled a group of healthcare chief experience officers, chief quality officers and directors of patient experience. It found that they're under pressure to develop data models to capture patient experience data for quality performance scores, and are looking for real-time, rather than retrospective, data to help them adjust their care delivery as needed.

As the report indicates, the collection of experience data in real time (or even near-real-time) is necessary in order to address issues that an individual patient might be facing and to identify problems within a department or business unit. While healthcare organizations are embracing innovating ways to provide a higher level of patient care, the problem is that only a small percentage of hospitals currently have adequate technology to enable such data collection.

There is a dire need for healthcare applications and technologies that enable this care delivery. To better patient experiences, hospitals need the ability to view, share and take action from the data provided by patients and their staff. To accomplish that goal and strike a balance between institutional and personal complexity, the health system looks to leverage Health IT.

Healthcare organizations are looking for technology that can collect data, help provide context and insights that can support new patient experience and safety initiatives

Research shows that engagement between patients and their health care team is key to enhancing the care provided.

Collecting these outcomes in routine care ensures that important information only the patient can provide is captured. This provides insights into patients’ experiences of symptoms, quality of life, and functioning; values and preferences; and goals for health care. Previously embraced in the research realm, patient-reported outcomes have started to play a role in successful shared decision making, which can enhance the safe and effective delivery of health care.

RL's Software is designed to support patient safety and quality, and we recognize that patient-reported outcomes provide value to patients and clinicians while improving care delivery. That’s why a recent release of RL’s healthcare management software includes the features that organize all information relevant to your patient’s journey and hospital in a comprehensive view. This enhancement helps provide context to many moving parts in the hospital, from risk management to patient experience and quality improvement.

The data collected by RL’s Software includes patient details, such as admissions, allergies, location, an ongoing history of the patient’s feedback, incident reports, as well as claims associated to them from their previous admissions. The software also proactively provides an all-encompassing view of the patient’s history with the Patient Record to give care providers and better insight into how to make improvements and personalize their patient’s care.

There are many ways that technology can support patient-centered care by providing hospitals the tools they need to map an appropriate patient journey, personalize their care, and elevate their healthcare experience. From the collection of data to promoting collaboration to provide better insight into the organization's workflows and beyond, healthcare IT can enable teams to use data insights, take action and support their critical decisions. The end result is a better experience for both the patient and those providing care.

How are you navigating the patient data provided to you? Discover how you can use data and information systems for improved quality in patient care. 
Visit RL Solutions (booth #1821) at HIMSS19 to find out more.

 

 
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