Staff can navigate RL6 with minimal instruction. They've taken a great liking to RL6 because of how easy it is.
Manager of Customer Engagement & Service Improvement, Henry Ford Health System
Henry Ford Health System joined the RL family in 2002, making the organization one of RL's first clients. The organization upgraded to the RL6 platform and staff reporting is going strong. In fact, staff use data from RL6 in their huddles to discuss patient complaints and what service improvements result from cases. Outside of its front-line staff, Henry Ford integrates RL6 reports into its board reports and quality review documents, and shares the data with its customer engagement steering committee.